How can we help?

We happily accept returns within 30 days of delivery. All returns need to meet these requirements:

• Items are unworn, unwashed and unaltered, with all tags and the hygiene liner still attached.
• Swimwear bottoms can only be returned if they were tried on over underwear.
• The Petit Bottom is a string bottom that cannot be protected with a hygiene sticker. It is a final sale item and cannot be returned for hygiene reasons.
• Returns have to be registered in our return portal.

We cannot accept returns that do not meet these requirements.

Start your return at bayuthelabel.shop/apps/returns with your order number and email. You get a prepaid Australia Post return label; send the items to our returns address in Sydney.

Nothing. Returns within Australia are free.

We refund the item price to your original payment method within 5 working days after your return arrives and has been checked. Shipping costs are not refunded, unless the item was faulty or wrong.

Bayu The Label believes in empowering women to feel beautiful, powerful, and confident in their skin. They design bikinis and apparel with the female form in mind, using flattering cuts and high-quality, supportive fabrics that accentuate natural curves. 

At Bayu The Label, we are deeply committed to creating fashion that is both beautiful and environmentally responsible. Our Sustainable Collection is at the heart of this commitment, offering eco-conscious pieces that tell a story of renewal through sustainable materials.

Explore our bikinis, meticulously crafted from recycled fishing nets, and our clothing made from knitted organic cotton. Each piece is designed with sustainability in mind, helping to reduce waste while providing stylish, high-quality swimwear and apparel.

In addition to using sustainable materials, we ensure that all of our products are ethically made. This means that the workers involved in creating our garments are treated fairly, with safe working conditions and equitable wages. We also strive to minimize our environmental impact at every step of our production process.

By choosing Bayu, you’re not only investing in quality fashion but also supporting a brand that cares about the planet and its people.

Everybody is unique, so we're happy to give you personal advice. Send us a DM on Instagram (@bayuthelabel) or email us at customerservice@bayuthelabel.com with your usual size, and we'll help you find the perfect fit.

If you’re waiting for a sold-out item to come back in stock, here’s how you can stay updated:

1. Sign up for restock notifications: On the product page of the item you want, look for the button labeled "Notify me when back in stock". This way, you’ll receive an email notification not only when the item is restocked, but also if we receive any returns of the item.

2. Contact us: If you have any questions or need further assistance, feel free to email us at customerservice@bayuthelabel.com. We’ll be happy to help and can also provide information on any planned restocks.

By signing up for restock notifications or reaching out to us, you’ll be the first to know when your favorite items are available again.

In Australian dollars (AUD).

All major credit and debit cards, Apple Pay, Google Pay and Shop Pay.

Every order is packed in our studio in Bali, Indonesia, and sent with DHL Express.

A$14.95 per order. Free on orders from A$150.

DHL Express delivers in 1 to 3 working days after your order ships, or 4 to 7 working days to remote areas. You get a tracking link by email as soon as your order ships.

Our prices are what you pay. Orders up to A$1,000 arrive without import duty or import GST to pay on delivery. Orders above A$1,000 may be charged import duty, GST and a clearance fee by the Australian Border Force; those are paid by the receiver.

Proper care of your bikini is essential to maintain its appearance and longevity. Following these guidelines will help keep your Bayu swimwear in top condition:

Do's:

• Rinse After Use: After each wear, rinse your bikini with fresh cold water to remove salt, chlorine, and other residues.

• Hand wash only: Use soapy water at room temperature, and wait until completely dry before storing away.

• Dry Properly: Lay your bikini flat in the shade to dry. Avoid direct sunlight, as it can cause colors to fade and damage the material.

• Handle with Care: Be cautious around rough surfaces, which can cause pulling or snagging of the fabric.

Don'ts:

• Never wash your bikini in a washing machine or dryer:  The metal components and high heat can damage the elastic fibers. Instead, gently hand wash in soapy water at room temperature.

• No Ironing or Dry-Cleaning: Do not iron or dry-clean your swimwear, as high heat and chemica fabric.

Additional Tips:

• Be Cautious with Products: Fake tanning products and tanning oils may stain or damage your bikini. Ensure these products are fully dry before they come into contact with your swimwear.
• Some sun lotions can leave an oily mark on the fabric - try to avoid direct contact of these product with the fabric, and let them dry on the skin before jumping in the water to avoid the, washing away on your bikini .

Never iron your swimwear.

Do not dry clean your swimwear.

Avoid leaving it in direct sunlight, as this can fade the colors and damage the fabric.

Be careful with rough surfaces, as these can snag the fabric.

Fake tanning products can stain and potentially damage your swimwear. Ensure any tanning products are completely dry before they come into contact with your Bayu swimwear.

Sunscreen lotions and tanning oils may also mark or damage the fabric. Rinse your swimwear immediately after using these products.

Please email us as soon as possible at customerservice@bayuthelabel.com, with the subject line URGENT CANCEL ORDER and your order number. We'll do our best to change or cancel it before it ships, but because orders are processed quickly we can't guarantee it.

We’re very sorry to hear that you received the wrong item! To help us resolve the issue as quickly as possible, please follow these steps:

1. Send us an email at customerservice@bayuthelabel.com.
2. Include a photo of the wrong item, and if the issue is with the size, make sure the photo clearly shows the size of the item you received.

Once we receive the details, we’ll review the situation and work on finding the best solution for you.

We’re looking forward to hearing from you and getting this sorted out as soon as possible!

We take great care that every item reaches you in perfect condition. If you notice a stain, tear or other fault, email us at customerservice@bayuthelabel.com with a description and a photo that clearly shows the fault. We repair, replace or refund it at no cost to you. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your order has been marked as delivered but you can’t locate it, don’t worry — in our experience, packages are almost always found nearby. We recommend checking with neighbors, building reception, or anyone at home, like family members or roommates, as deliveries are occasionally accepted on your behalf.

Delivery scans can sometimes appear a little early, so if the package hasn’t turned up right away, it’s worth giving it 24 hours. In the rare case that it’s still missing after this time, we suggest reaching out to DHL Express for more details. Of course, our team is always here to assist — simply contact us with your order details, and we’ll be happy to help investigate further.

Email us at customerservice@bayuthelabel.com. We reply within one working day, Monday to Friday.